Returns + Exchanges

WARRANTY RETURNS

Chef'n guarantees everything we make.

Returns Under Warranty: If your Chef’n product breaks with normal use under warranty, please contact us at 866-843-3905 between 8am and 5pm MST.

Please note that the Chef’n Consumer Service Division is set up primarily to service broken products under warranty for individual consumers. If you are inquiring about service on behalf of a business that distributes Chef'n products, please contact your sales representative for vendor specific information.

 

REFUND/RETURN POLICY

Chef’n will accept returns within 30 days of the original purchase if the Chef’n Product was purchased directly from chefn.com. If the Chef’n product was purchased from a retailer or other reseller of Chef’n products, then you must return the Chef’n Product to such retailer/reseller, in which case your return will be covered by the return/refund policy of that retailer/reseller. If the item was purchased directly from chefn.com and you would like to proceed with a refund, please contact Consumer Service by phone Toll Free 866-843-3905 with your original order number and payment information. Refunds will be issued in the form of a credit to the Credit Card you used for the original purchase.

If an item(s) is received damaged or defective, please visit the following link to submit your request for replacements: replacements.lifetimebrands.com/chefn.

Or you can follow the steps below:

  1. Send us an email at this address: chefn@lifetimebrands.com
  2. Copy the following as the Subject Line: “Damaged in Shipping: Order# CHF123456” … Please use the Order # located on your packing slip
  3. Determine the number of items that are damaged and follow the appropriate steps outlined here:
    • 1 or 2 damaged items - Include the item number, item description and damaged quantity in the body of the email. If we need any additional information we will reach out to you directly via email.
    • 3 or more damaged items - Include the item number, item description and damaged quantity in the body of the email. Additionally we will require that you attach a group photo that shows all of the damaged items together. Only upon receipt of the photo will we review the information and contact you via email with any further actions or the proposed solution.

Please allow 4-6 weeks to process your return.

Fun

Cooking should be fun! With our funky and easy-to-use kitchen tools, we want you to have a great time before, during, and after mealtime. 

Healthy-ish

Healthy can mean salads or homemade ice cream, hummus or guacamole. Regardless of your definition, our tools are here to help! 

Innovative

Being creative in the kitchen isn't only for top chefs; it's for everyone! We continue to innovate tools for beginning cooks, talented chefs, and everyone in between.